The four-plane operating system — experience, orchestration, intelligence, and agents — that turns government services from a maze into a single, simple, AI-native interface.
Now accepting briefing requests from state and municipal officials.
Most civic-tech vendors sell a website, an app, or a chatbot. We sell the four interconnected layers that make any of those work at scale — citizen experience, service orchestration, policy intelligence, and AI agents. Each plane stands alone. Together they compound.
Citizen and government-staff surfaces. The front-facing layer where policy becomes service — built to USWDS, Section 508, and WCAG 2.2 AA from day one.
The integration layer that abstracts agency-system fragmentation. Eligibility, cases, identity, and communication move across HUD, SSA, VA, CMS, state Medicaid, and municipal back-office.
Analytics and the policy-feedback loop. Service delivery, equity, and operational KPIs surfaced to the people who can act on them.
An AI-agent layer that does work, not just answers questions. Citizen assistants, caseworker copilots, and eligibility advisors orchestrated together.
Citizens don't experience government as a list of agencies. They experience it as moments: starting a job, finding a place to live, applying for school, navigating Medicaid, becoming a citizen. Our solutions are organized the same way.
Affordable housing, rental assistance, relocation support, homeownership pathways.
Unemployment insurance, workforce training, job placement, career navigation.
Medicaid eligibility, marketplace navigation, public-health access, mental-health resources.
FAFSA assist, scholarships, career-and-technical pathways, alumni networks.
Voter registration, naturalization, civic-engagement tracking, language access.
Starting a business, licensing, permits, small-business support.
Births, marriages, deaths, transitions across major life moments.
Civic technology is only as good as the procurement that brings it into government. Model Citizens is being built from day one to be acquirable — through state vendor registrations, cooperative purchasing, GSA Schedule, and direct municipal contracts. We talk about contract vehicles up front because we believe vendors who hide them are vendors you should not trust.
Municipal deployments for Newark, Jersey City, Trenton, and cities like them. Citizen-facing benefit navigators, permit workflows, integrated case management — sized for cities of 50k–500k residents.
Statewide integrated citizen experience platforms. Built in alignment with the codified state digital-services authorities now emerging — beginning with the New Jersey Innovation Authority.
Reference implementations and capability layers aligned with USWDS, the 21st Century IDEA Act, and the direction set by the National Design Studio. Available via partnership with prime contractors.
We've been inside the systems we're rebuilding
DEPLOYED ACROSS 13 FEDERAL AGENCIES DURING TMF TENURE
AGENCY PROPOSALS EVALUATED AS INTERIM EXECUTIVE DIRECTOR
Brian Miguel, Founder & CEO
FOUNDER & CEO
Brian Miguel served as Interim Executive Director of the Technology Modernization Fund at the U.S. General Services Administration, where he led evaluation of more than 120 agency proposals and deployment of approximately $500 million across 13 federal agencies.
Before TMF, he authored guidance under OMB Circular A-11 on capital planning and investment control, served as a Contracting Officer's Representative on multiple federal modernization programs, and led the Azure and Microsoft 365 migration for the Organization of American States — a 35-member multilateral institution.
Model Citizens is what he's building next — the civic operating system the federal experience he came from could only partially deliver.
We respond to every briefing request from a government official within 48 hours. Email subscribers get one note a month — no marketing, no fluff, only real product and policy updates.